Customer Services Advisor
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| Job Type | Full TimePermanent |
| Location | Abingdon |
| Area | Abingdon, UK |
| Sector | AdministrationCustomer Service |
| Salary | £19,000 to £21,000 |
| Start Date | |
| Advertiser | Jacqui Tornros |
| Job Ref | VR/01968 |
| Job Views | 654 |
- Description
- Summary of Job
To represent the client by telephone and provide customers with a helpful and efficient administrative service, thereby ensuring good customer relationships and the achievement of annual sales targets. This is a busy call centre type environment, working within a team of 12.- To represent the company to existing and potential customers, providing advice and explanations of the process and administrative procedures in a friendly and informative manner
- To obtain market information and increase sales by calling existing customer groups.
- To input customer details into the computer with a high level of accuracy
- Able to create accurate written communication in response to customer enquiries
- Maintain a high degree of customer confidentiality at all times
Education & Experience- Educated to at least GCSE level, one of which should be grade C or above in English and preferably to A level with a science qualification
- Administrator with significant administrative experience
- Telephone based Customer Service experience
- Some experience of promoting a product or service over the telephone would be an advantage
- Numerate and literate · High level of accuracy and attention to detail
- Calm and composed in busy times
- Computer literate with MS Word, Excel and in-house database packages
- Confident and skilled telephone manner
- Telephone sales skills
Benefits- Non-contributory pension scheme which can be enhanced with employees’ contributions
- Private Health Care for all employees, (spouse and dependants can be included in the plan at a reduced rate)
- 25 days holiday per annum
- Subsidised membership of local Gym/Leisure centre
- Life assurance equal to 9.5 times salary
- Permanent health insurance (long term sickness)
- Employee Assistance Scheme
- Child Care Vouchers
- Occupational Health Consultant
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
