Services & Membership Assistant
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| Job Type | ContractFull Time |
| Location | Harwell |
| Area | Didcot, UK |
| Sector | Customer Service |
| Salary | £23000 |
| Start Date | |
| Advertiser | Jacqui Tornros |
| Telephone | 01235330110 |
| Job Ref | VR/02524 |
| Job Views | 245 |
- Description
Maternity Cover 9-12 months
Overview
Provide great customer service, administrative support and specialist knowledge to members
and customers.
Role Responsibilities:- Responding to member, prospect, consumer and other stakeholder queries and requests
contact resolution wherever possible- Processing of all member applications, updating CRM database, sorting, validating and processing the voucher redemption claims daily, through our CRM database and automated systems in adherence to the agreed service level agreements.
- Carry out data cleanse activities to ensure the data held within our CRM is current and
- Undertaking such other duties, commensurate with the responsibilities above, as may from
Person Specification
Essential Skills and Qualifications:- The ability to work as part of a team, support colleagues and promote excellent team spirit
- Commercial awareness of the value aligned to products and services
- Experience of working in a customer facing environment
- Effective written, verbal and electronic communication skills
- Strong administrative, organisational and time management skills
- An eye for detail with the ability to multi-task, work well under pressure and within a small
- IT Literate with demonstrable knowledge of MS Office including Outlook
- Educated to A Level standard or equivalent
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
