1st/2nd Line IT Support Technician
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| Job Type | Full TimePermanent |
| Location | Oxford |
| Area | Oxford, UK |
| Sector | IT & Technology |
| Salary | Up to £24k |
| Start Date | |
| Advertiser | Colleen Ward |
| Job Ref | VR/02534 |
| Job Views | 297 |
- Description
- Role overview
This role is ideally suited to an organised, decisive team player with a passion for the IT sector. We will support, train and certify you in necessary areas to assist your professional and personal development. The Junior IT Support Technician role offers great opportunities to progress.
Skills:- Good oral and written communication skills
- Good technical knowledge.
- Logical troubleshooting,
- Open minded and flexible approach to both working style and learning.
- Your key focus will be to provide support and be the first response, to confidently add value to the support department
- First/second line of support for clients with questions and queries.
- Cloud Technologies - In particular Microsoft 365, Azure AD, SharePoint, Teams.
- Windows Server network environments - In particular AD (Active Directory).
- Windows and Apple desktops.
- Configuration of AV equipment
- Working with both technical and non-technical staff, you will be involved in supporting users at all levels, troubleshooting tickets and escalating issues to more senior and experienced members of the team.
- Working as part of a multi-faceted team and alongside other junior and senior engineers to help develop your skill set.
- Communicating with customers clearly and precisely.
- Setting up of desktops and laptops and occasionally assisting a more senior colleague with onsite installations.
- Liaise with external support providers to seek resolution.
- Create and maintain operational documentation.
- Undertake continuing professional development
- All school staff are expected to be committed to safeguarding and promoting the welfare of
- children and young people and maintaining a safe working environment.
- A levels or equivalent qualification
- Flexibility - willingness to work outside of core hours to support events
- 2+ years IT experience with client, server, and network service delivery
- 1+ years of experience in each of the following: Microsoft Administration, Linux
- Administration, or Cisco IOS (CLI)
- 2+ years of experience troubleshooting skills in a multi-user high availability
- environment
- 2+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI
- Model, and TCP/IP
- 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation·
- Has obtained one of the following certifications: CompTIA A+, CompTIA Network+,
- Linux, Microsoft hardware (installation), or other industry relevant certifications
- This is a full-time appointment which will involve working 5 days a week.
- Normal office hours are 9.00am - 5.30pm with an hour unpaid break, Monday to Friday
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
