Internal Service Administrator
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| Job Type | Full TimePermanent |
| Area | Abingdon, UKDidcot, UK |
| Sector | AdministrationCustomer Service |
| Start Date | |
| Advertiser | Colleen Ward |
| Job Ref | VR/02553 |
| Job Views | 798 |
- Description
- Hybrid (2 days in offices in Milton Park)
My client is a market leader in specialist safety, health, and environmental technologies, well established, a global leader in developing solutions that push the boundaries of science and technology.
Overview
As a member of the internal service team, you will be responsible for providing exceptional support and customer service to all customers, ensuring they receive excellence in all their dealings with the company. To be the first point of contact for our customers who require annual service of their instruments and liaise with other departments to ensure their needs are met and any issues managed through to resolution.- You will be responsible for managing the following activities:
- Booking in units received for service to the relevant customer account
- Produce quotes for customers, as well as following up quotes to a conclusion & processing orders
- Ensure customer service and warranty requests are responded to within KPIs
- Ensure the end-to-end service and warranty processes meets the SLAs
- Managing team mailboxes, assigning emails to the relevant team members
- Manage and resolve customer issues, ensuring the customer is satisfied with the resolution
- Provide exceptional customer service support via telephone and email to all customers
- Update the ERP and CRM systems as required to assist the smooth running of the department
- Work closely and support the wider customer experience team as required
- Excellent communication skills in both writing and verbal form
- Methodical approach to problem solving
- Ability to navigate ERP and CRM systems effectively
- Flexible attitude to work
- High level of attention to detail
- Willingness to learn our products for order loading
- Hours are 8:30 to 17.00 Monday to Friday (NB first 4 weeks will be onsite training)
- Hybrid working 3 days working from Home
- Generous company pension/Company shares
- 25 days holiday plus your birthday off (3 days holiday purchase)
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus passes
- Annual train tickets payment scheme
- Eyecare scheme and Health cashplan
- Employee assistance programme
- Learning and development opportunities
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
