Administrator / Cutomer Service
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Contract |
| Area | Didcot, UK |
| Sector | AdministrationCustomer Service |
| Salary | up to £23,000 |
| Start Date | ASAP |
| Advertiser | Julian Ward |
| Telephone | 01235 330100 |
| Job Ref | JW24 |
| Job Views | 568 |
- Description
Working for a national members-based organisation, 35 hrs per week and is office based.
This is a fixed 6 month contract, however there is a possibility this role will extend beyond this.Role Responsibilities:
• Responding to member, prospect, consumer and other stakeholder queries and requests efficiently and in a professional and timely manner, whilst being thorough and offering a one contact resolution wherever possible. Recording the details and outcomes onto the CRM database to maintain records and reference data.
• Processing of all member applications making ready to be presented to Council or Board and initiating approval procedure to ensure swift entry into membership. Updating CRM database, follow workflows to send out welcome packs, and complete the follow up tasks as defined within the New Membership Orientation plan.
• Processing new participants in the gifting schemes; receiving and processing customer orders for the schemes, through our CRM database and automated systems in readiness for picking, packing and distributing directly and through a third party fulfilment company• Sorting, validating and processing the voucher redemption claims daily, through our CRM database and automated systems in adherence to the agreed service level agreements.• Dealing with queries and complaints in a professional manner, referring complainant to the company Complaints Policy and Procedure where required and liaising with key
individuals as required. Escalate to the company Services Supervisor where required.
• Providing administrative support for the annual subscription renewal process, including processing payments and carry out functions to maximise prompt payment..• Sorting, validating and processing the voucher redemption claims daily, through our CRM database and automated systems in adherence to the agreed service level agreements.
