Learning & Development Assistant
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| Job Type | Full TimePermanent |
| Location | Harwell |
| Area | Abingdon, UKDidcot, UKFaringdon, UKNewbury, UK |
| Sector | Administration |
| Salary | 25000 |
| Start Date | |
| Advertiser | Jacqui Tornros |
| Telephone | 01235330110 |
| Job Ref | VR/02599 |
| Job Views | 378 |
- Description
To provide support to the learning and development manager, acting as the first point of contact for all enquiries and co-ordinating all training bookings to ensure a smooth and professional outcome for attendees, trainers and stakeholders of all training.
Role Responsibilities:- Acting as the first point of contact for all learning and development enquiries, ensuring all correspondence is managed effectively, professionally and in a timely manner
- Processing all learning and development orders, direct debits, bookings, ensuring attendee information is complete and accurate.
- Processing invoices and credit notes, scan and file booking forms (adhering to GDPR guidelines) and sending written confirmation
- Ensuring all learning and development information is kept up to date on our website and creating relevant forms
- Assisting with all learning and development administration duties such as post, booking meeting rooms, minute taking, diary management, producing sales reports for NBIS, tracking invoices for sales of e-learning credits, expenses claims, booking travel and accommodation
- Assisting with training preparations including the production of the attendee packs and badges, gathering of literature and organising all materials, editing and circulating video, managing Facebook Workplace, and liaising with all trainers as required
- Assisting in the production and administration of a Podcast.
- Assisting with post-training follow up including processing feedback forms and reorganising materials and literature upon return, editing and circulating video and creating surveys
- Regularly recording member contact ensuring that the interaction and outcomes are input to the database (CRM) to maintain records and reference member data
Essential Skills and Qualifications:- Excellent administrative, organisational and time management skills
- Effective and accurate written, verbal and electronic communication skills
- An eye for detail with the ability to multi-task, work well under pressure and within a small team of two.
- Excellent IT literacy, with demonstrable knowledge of Outlook, Word, Excel, Mail Merge
- Experience of working in an office environment
- Educated to A-Level standard
- Prepared to travel for external training sessions, which may involve overnight stays with a willingness to be flexible on hours if necessary.
- Previous experience in the learning and development environment (not essential)
- Experience using Microsoft Dynamics CRM
- Full time 35 hours a week, 2 days home working and 3 days in Office (after training)
- Excellent for managing work and our lives away from it – with core business hours of 10:00 – 16:00 and an office open from 08:30 – 17:30.
- 23 days annual leave, increasing to 25 days after 3 years and the option to purchase more
- 4% employee / 5% employer pension
- 3 x salary life assurance
- A health cash plan
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities
Please notethat no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
