Helpdesk Technician
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| Job Type | Full TimePermanent |
| Area | Didcot, UKOxford, UKWallingford, UK |
| Sector | AdministrationIT & TechnologyCustomer Service |
| Salary | up to £23k |
| Start Date | |
| Advertiser | Colleen Ward |
| Job Ref | VR/02632 |
| Job Views | 487 |
- Description
- About the job
An exciting opportunity has arisen for a Helpdesk Technician. Responsible for providing first-line support to UK staff across two sites, ensuring that service requests are dealt with in a timely fashion whilst providing a high level of customer service to join our team on a permanent basis.
Responsibilities:- Using our service desk management software to actively manage requests and keep them updated.
- Troubleshooting issues and determining the appropriate resource to handle the request.
- Supporting factory equipment including industrial printers.
- Logging service requests with suppliers.
- Liaising between suppliers and internal users.
- Ensuring that issues are resolved in a timely fashion.
- Escalating issues when required.
- Setting up new users, e.g., creation of accounts, setup desktop / laptop / smartphone.
- Managing user accounts in various systems
- Patching devices to remove vulnerabilities.
- Assisting with project work, when required
- Installing applications and carrying out other maintenance tasks
- Administration of IP telephone system
- Maintain technical documentation on installation of software, configuration of hardware and troubleshooting.
Enthusiastic individual, motivated to provide an excellent service to business users. The individual must have a passion and interest for technology and be eager to develop his/her technical skillset.- Strong attention to detail and a pragmatic approach to problem-solving
- Self-motivated and very keen to learn new technical skills quickly.
- Excellent organisational, interpersonal and communications skills
- Passion and drive to deliver exceptional customer service.
- Ability to juggle workload and prioritise important tasks.
Please note: that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
