Customer Services Advisor
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| Job Type | Full TimePart TimePermanent |
| Area | Didcot, UK |
| Sector | AdministrationCustomer Service |
| Salary | £23,000 to £27,000 |
| Start Date | |
| Advertiser | Jacqui Tornros |
| Job Ref | VR/01834 |
| Job Views | 145 |
- Description
- To work in an established a customer service team that supports its emergency response helpline business. This is not a call centre, working in a small team of three. Due to growth in the customer base over the last few years, and planned future growth, we are looking to expand the team.
This is a fantastic opportunity for someone looking to develop their career with potential to progress within the company. You will be working within a Customer Service team and very closely with our account managers you will benefit from developing under the guidance, skills and experience of our team.
You will be managing service delivery on behalf of the range of customers subscribing predominantly to our Emergency Response service.
Key Accountabilities:- Delivery - The customer service consultant will be the main point of contact for day-to-day operational delivery and will be responsible for actions arising from daily operations and queries. The candidate will need to build strong relationships with members of the wider team (e.g. emergency responder team, data, procedures and operations) in order to complete customer-related activities.
- Account management and customer engagement - The customer service consultant will help implement a series of activities which support the account management strategy with an emphasis on external communications in order to raise the profile and to help uncover cross sell/up sell opportunities. The customer service consultant will input into and define an appropriate communications/ engagement strategy which ensures we are demonstrating our value and differentiation versus our competitors.
- Managing risk - They will act on any issues affecting prompt payment, satisfaction, long-term retention, etc. recognising, and where possible, preventing any risks arising from non-standard delivery.
- Pre-sales and implementation - The customer service consultant will support the implementation of new customers subscribing to the service. They will be a key stakeholder during the discovery/setup processes (including pre-sales) ensuring client expectations are managed and sales messages are in line with actual service levels.
- Guidance - The customer service consultant will liaise with internal teams whose roles relate to service delivery, e.g.: emergency responders, procedures, data, accounts and sales teams to advise and provide guidance on elements of customer service enabling others to deliver a high-quality service.
Key Competencies and Experience:- Broad experience of customer service best practice
- A professional, organised and disciplined individual who has a proven track record of effectively and efficiently managing a large customer base.
- Educated to GCSE Maths, English and Science
- Excellent written and communication skills
- Computer literate in MS Office
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
