Temporary Customer Service
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| Job Type | Full TimeTemporary |
| Location | Didcot |
| Area | Didcot, UK |
| Sector | Customer Service |
| Salary | £9.00 to £10.00 Per Hour |
| Start Date | |
| Advertiser | Julie Tock |
| Job Ref | VR/02067 |
| Job Views | 221 |
- Description
Our client in Didcot is looking for temporary Customer Service staff to join their team, starting ASAP. This is a role which requires someone with confidence, good communication and a drive to deliver high standards of customer service. The successful candidate will have a proven track record of dealing with a range of different customers in a fast-paced environment, preferably across different platforms.
Key Responsibilities- Answers customer queries regarding products, services and sales promotions promptly via email, phone and web chat
- Responding to customer emails professionally, within 24 hours
- Accurately records and logs interaction with customers and updates account information on internal systems
- Chasing and closing warm sales leads with confidence
- Liaise with suppliers to achieve a positive outcome for our customers in relation to customer service issues/damages
- Liaise with delivery teams to source accurate information for customer queries regarding current order status
- Produce shipping quotes for international customers, while trying to find the most suitable, cost-effective price
- Patiently and confidently deal with customer complaints
- Actively aim to get 5* reviews from our happy customers
- Sensitively communicate changes to customers’ orders and find a suitable alternative where required
- Handle change of mind return requests, including dealing with the couriers
Knowledge, Skills, and Abilities:- Good level of written English and phone etiquette
- Experience working in a fast-paced, changing environment
- Experience dealing with a range of different customers
- Ability to work as part of a team
- High attention to detail
- Excellent communication skills
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
