Customer Service Advisor

Our client is looking to recruit a Customer Service Advisor, ideally a Italian or Spanish speaker, to assist in a busy work environment providing comprehensive order processing and follow-up services to all our customers in Europe, Middle East and Africa. The ideal candidate will be responsible for managing the operational customer interface for selected customers.

Key responsibilities include:

• Order to cash process: entering customer orders into our ERP system in compliance with agreed business processes and follow them up until the final delivery to our customers
• Accurate data entry
• Customer liaison and relationship building, through continuous and proactive communication
• Networking and working with several other functions/business partners as our Sales force, Supply Plants and Logistics offices, service providers (haulers, freight forwarders)
• Participation in sales account teams' activities and in supply chain continuous improvement initiatives/projects
• Support Sales account managers in following up on receivable invoices
• Customer complaint handling

The successful candidate will be:

• Fluent in English, fluent Italian and/or Spanish languages would be advantageous
• Experience of building relationships with both internal colleagues and external customers/suppliers
• Ability to communicate and negotiate clearly and professionally in verbal and written forms
• Work under pressure managing peaks in workloads whilst maintaining customer focus with no deterioration in service
• Flexing work style and approach adapting to the situation and to changing priorities
• Attention to detail
• Problem solving skills
• Team working in a multi-cultural environment
• Strong IT skills (including MS office and SAP-ERP)
• Familiar with quality procedures
• Ability to make decisions based on experience
• Ability to work with minimum amount of supervision and use their own initiative

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.