Customer Services Administrator

2021-08-09 13:06:132022-06-26MP Recruitment
Job TypeFull TimePermanent
LocationAbingdon
AreaAbingdon, UKAbingdonUKAbingdon
SectorAdministrationCustomer Service
Salary£20,500 to £23,000
Start Date
AdvertiserJacqui Tornros
Job RefVR/02215
Job Views313
Description

Summary of Job
To ensure excellent service to their customers and the achievement of annual targets and provide an excellent administrative service.


Essential Functions
  • Ensure the provision of an excellent administrative service
  • Ensure service levels are being met in line with Customer Services Targets
  • Identify service improvements
  • Contact customers by telephone and in writing to clarify outstanding issues relating to the registration forms
  • Ensure that invoices and orders are raised accurately to maximise revenue
  • To input customer details and case data into the computer with a high level of accuracy
  • Preparation and dispatch of automated standard form letters
  • Regularly review and identify files over one-year old for storage prior to shredding
  • Maintaining accurate records of existing and past cases
  • Maintain stationery stock levels of the Customer Services team and order additional stock if required
  • Maintaining stocks of all promotional brochures
  • Compilation, storage and dispatch of mouth swab and finger prick sampling kits
  • Franking and dispatch of all non-pre-franked outgoing post and delivery of post to reception for collection in a timely fashion
  • Maintain an up to date filing system for current and completed testing files
  • General office administration
  • Answering the telephone to handle a range of queries from customers
  • Provide reception cover by answering the switchboard and dealing with external and internal visitors

Job Requirements
  • Numerate and literate
  • Computer literate with MS Word, Excel and in-house database packages
  • Ability to copy type with a high level of accuracy
  • Works in a well-structured and ordered fashion
  • Flexible and able to handle a range of tasks
  • Calm and composed in busy times
  • Excellent telephone manner

Physical Demands
  • Prolonged use of computers and looking at computer screens
  • Some movement of stationary boxes
  • Placing items on and removing them from some high shelving

Working Conditions
  • Working in an air-conditioned shared office
  • Own workstation
  • Team of: 1 Customer Service Manager, 2 Customer Service Team Leaders, 2 Senior Customer Service Representatives, 4 Customer Service Advisors, 4 Customer Service Administrators and 1 receptionist
Hours of work 8.30 – 6pm (one shift 8.30-5 and one 9.30-6) then for the customer services roles there is a rota to cover a Monday late shift every 5-6 weeks where the shift would be 10.30 – 7pm.

Benefits:
  • 25 days annual leave plus public holidays
  • Non-contributory pension scheme
  • Private Medical Insurance
  • Subsidised gym membership
  • 24 hour Employee Assistance Programme
  • 9.5 times annual salary paid to a nominated beneficiary in the event of death in service
  • Free parking

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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