Customer Support
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Full TimePermanent |
| Area | Wantage, UK |
| Sector | AdministrationIT & TechnologyCustomer Service |
| Salary | Up to £25k |
| Start Date | |
| Advertiser | Colleen Ward |
| Job Ref | VR/02526 |
| Job Views | 455 |
- Description
- Position Summary
An exciting opportunity has come available for a Customer Support Executive. The successful candidate will be responsible for speaking and assisting on a daily basis helping to grow the business where the Account Managers see fit. You will form part of the Customer Support team and will assist with all related tasks.
Duties will be:- Dealing with all aspects of customer services - Incoming emails, live chats & calls
- Providing customer ETA on orders and strong communication with customers.
- Entering/approving/shipping sales orders within our CRM as well as prospect clients’ details onto the in-house database
- Sending software and confirmations to customers
- Dealing with Demo Kit requests and orders
- Liaising with stock controller for stock queries/back orders
- Taking part in product training and keeping up to date with new products
- Order Processing and ensuring orders are correct prior to shipment.
- Customer focused
- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- To gradually learn and amass knowledge and detailed understanding of Sales
- Must be a problem solver and able to work under own initiative.
- Able to converse with all customers and the people throughout the organisation at all levels
- Have a flexible working attitude including travel when and where necessary if required.
- To be able to run standard reports as and when required.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
