Customer Support Executive
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Job Type | Full TimePermanent |
Location | Up to £27k |
Area | Abingdon, UKDidcot, UKOxford, UKWallingford, UKWantage, UK |
Sector | AdministrationIT & TechnologyCustomer Service |
Start Date | |
Advertiser | Colleen Ward |
Job Ref | VR/02726 |
Job Views | 209 |
- Description
- Position Summary
We are looking for a Customer Support Executive to join us. You will be responsible for supporting and assisting on a day-to-day basis and helping the Account Managers grow thier business. The Customer Support Executive will form part of the Customer Support team that will also assist with all related tasks.
The Customer Support Executive will form part of the Customer Support team that will also assist with all related tasks.
Principal Duties:- Dealing with all aspects of customer services - Incoming emails & calls
- Providing customers with ETA on orders and general strong communication to customers.
- Entering/approving/shipping Sales orders within our CRM
- Entering Prospect client's details onto the in-house database
- Sending software and order confirmations to customers
- Assisting with Demo Kit requests and orders
- Liaising with stock controller for stock queries
- Taking part in product training and keeping up to date with new products
- Order Processing and ensuring orders are correct before shipment.
- Customer focused
- Experience of using a CRM
- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- To gradually learn and amass knowledge and a detailed understanding of Sales
- Must be a problem solver and able to work under own initiative.
- To converse with all customers and the people throughout the organisation across all levels.
Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.